The Restoration Company for All Insurance Adjusters

2/21/2019 (Permalink)

As a leader in fire and water cleanup and restoration, SERVPRO of Southwest Orlando offers your insurance company an array of competitive advantages. Our goal is to restore both your customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards. The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg.

SERVPRO of Southwest Orlando is uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages. We understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.

Emergency Response to Claims

Restoring property is our first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." Our highly-trained professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

At SERVPRO of Southwest Orlando we can provide an itemized loss inventory. You will receive a link to an inventory site that will provide pictures of important items and the status of the contents in the cleaning process.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

• A Complete Electronic Job File
  • First Notice of Loss
  • Detailed Estimate
  • Digital Loss Photos
  • Scanned Forms and Paperwork
  • All delivered by email or hard copy
• On-line Access to All Files
  • New Assignments
  • Pending Jobs
  • Completed Jobs
• Informative Reports to Improve Results
  • Job Cost Data
• Performance Comparison to Industry Standard

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Our staff is trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to all SERVPRO Franchise Professionals at SERVPRO Industries, Inc.'s state of the art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO of Southwest Orlando, we will use only qualified vendors to service your customer. That commitment resulted in:

• A National Call Center to achieve prompt handling of the claim
• Implementation of best practices and job process programs
• National Accounts qualification criteria and annual compliance checks
• Crew and vehicle standards
• Insurance requirements
• File documentation requirements
• Quality assurance program

Serving Adjusters and Their Clients

Our job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim and not to deal with problems from vendors. Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. Our documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO of Southwest Orlando a leader in the fire and water cleanup and restoration industry. The SERVPRO system is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

Call SERVPRO of Southwest Orlando today at 407-704-0327!